Job Description

ASSISTANT GENERAL MANAGER | JOB DESCRIPTION
Reports to: General Manager | Location: Restaurant (Chatsworth)

FLSA Status: Non-exempt | $28.00-$30.00 per hour

About the Role / Driven by our values and an innate understanding of our culture, the Assistant General Manager’s primary responsibility is to assist and provide our guests with an exceptional and memorable dining experience that exceeds their expectations. This is achieved through the Assistant General Manager’s partnership and influence, in the daily putting into practice our mission statement, in successful shift management, and through the ongoing development of our team.

Equally important and connected is the partnership with the General Manager in overseeing the planning, organizing, training, and development of each individual manager and team member, as well as the shared achievement of stated objectives in finance, safety, quality and the cultural environment of the restaurant. This position will have partnership relationships with Catering Office and Restaurant Support Center Teams.

Core Responsibilities

• Is Happy To Serve ! Leads through service. Supports and empowers the team. Demonstrates at all times integrity, values, and a sense of commitment in the work environment consistent with the Company’s Mission, Vision and Values.
• Maintains and ensures on each shift, that there is a team and guest focus while performing responsibilities. The AGM does this by demonstrating Respect and Loyalty to the entire team every shift.
• Understands his/her role as a partner and team player with Managers, Kitchen and Front of the House Team Members, working together to achieve common goals.
• Partners with the General Manager in coaching and leading our teams through proper training systems, adherence to policies and company standards, and implementation of our service standards, through our Points of Service.
• The AGM has a mastery over the Circle of Service and the ability to maintain all Points of Service by delegating to team members as well as thru communication with fellow managers.
• Continually touches tables and engages with guests to ensure guest expectations are exceeded. Builds relationships with guests in Restaurants, Catered events, and within the Community.
• Partners with the General Manager and #1KM in adhering and holding accountable the entire Restaurant team to all Health Department and sanitation standards.
• The AGM has a full understanding of Catering Services and Systems, able to plan and execute successful Stonefire Catering Events.
• The AGM fully understands and ensures all federal, state and county legal standards that pertain to health, safety, and labor requirements are met and followed.
• The AGM partners with the Restaurant Managers and KM’s in keeping the restaurant in clean, comfortable and inviting state.
• Fervently manages all shifts for safety! Ensures safety policies are followed and holds team accountable for breeches in safety standards.
• The AGM partners with all Managers to ensure all food and products are consistently prepared and served according to our recipes, portioning and serving standards.
• Supports the team in achieving stated and planned objectives in sales, food cost, labor cost, and operating expenses. Fully understands when objectives go off course, and partners with the GM and KM’s to get back on track as soon as possible.
• The AGM attends all scheduled team meetings. They are a partner to the GM in regard to preparing schedules, and conducting Weekly Manager and KM Meetings.
• Performs other related duties as assigned by the General Manager or Director of Operations.
• Actively creates and builds healthy Teams through communication, alignment, commitment and accountability through the Company.

About You

• 3+ years in a high-volume role – Fast Casual and Catering preferred but not required.
• Passionate, fun, positive and results-oriented.
• Attentive and available to clients and guests if and when issues arise.
• Open to coaching and development, values critical to the Company and its success.
• Strong organizational leadership and exceptional communication skills.
• Entrepreneurial and driven by accomplishment and accountability.
• Available weekends as needed for events and sales opportunities.
• Lover of people, food and service, and the magic that exists in their confluence.

Compensation details: 28-30 Hourly Wage

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