Akkodis is seeking a Call Center Agent for a Contract job in Phoenix, Arizona. Ideally looking for someone who has a Minimum of 2 years in a call center or equivalent customer service position.
Pay Range:$17 -$18/hr. The rate may be negotiable based on experience, education, geographic location, and other factors.
Responsibilities:
• Resolve complex inquiries from callers and contact center agents.
• Take ownership of calls escalating beyond contact center agents.
• Identify and escalate unscripted issues to the resource team.
• Manage escalation log to ensure timely follow-up.
• Provide general assistance with calls in downtime as needed.
Qualifications:
• Minimum of 2 years in a call center or equivalent customer service position.
• Experience with escalated or supervisory phone calls strongly preferred.
• Exceptional verbal and written communication skills.
• Ability to proof-read and edit written responses resulting in no spelling, grammar, or punctuation errors.
If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at irfan.murtuza@akkodisgroup.com.
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees with the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit .
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
· The California Fair Chance Act
· Los Angeles City Fair Chance Ordinance
· Los Angeles County Fair Chance Ordinance for Employers
...Clark Ascend is looking for an eager and motivated Entry Level Sales Representative to be the face of customer engagement and product representation as a part of our growing team in Northridge, CA. As a Sales Representative, you will build customer understanding of our...
Bespoke Private Service Job Description Sol - Estate Manager Reports To : Chief of Staff (with potential for direct Principal reporting) Work Schedule : Full-Time, On-Site Location : San Francisco, CA Start Date: ASAP Salary Range: $200,000 -...
Description: For more than 100 years, Orchard Ridge Assisted Living has cared for seniors. We are a nonprofit and one of only a few assisted living's that have been awarded the Gold Excellence of Care by the Idaho Department of Health and Welfare! Team members work ...
...PhD research assistant at CS department at Florida State University. Responsibilities * Work on research projects related to computer security and architecture, cybersecurity, AI for security, and AI security. * Write research papers and presenting research output...
...Akkodis is seeking a Mechanical Design Engineer onsite in Durham, NC. Looking for candidates with experience... ...modeling in Solidworks, creation of part/assembly drawings in Solidworks,... ...position will be responsible for spending time in the lab disassembling and building...