Job Description

Client Success Manager

Location: Remote

About the Role

As a Client Success Manager, you will work primarily with a wide variety of clients, ranging from SMB to Enterprise/Strategic. During the customer's onboarding experience, you will analyze their unique use cases, consult on best practices, and offer a best-in-class training and implementation experience.

This role requires working cross-functionally with multiple stakeholders such as marketing, finance, and engineering. You will report to the Manager, Sales Ops, sitting under S&O Manager – Client Success and Admin Platform.

Once offices reopen, this role is expected to be hybrid, with some time in-office and some time remote.

Responsibilities

You’re excited about this opportunity because you will:

• Drive cross-functional engagement to ensure a best-in-class onboarding experience.
• Serve as Customer Advocate by representing the customer’s voice for product, growth, operations, and leadership teams.
• Help shape the vision and strategy for customer implementation.
• Set customers up for success by driving enrollment and activation, making a meaningful impact on gross revenue.
• Develop and nurture relationships with a prominent customer base, including many Fortune 500 companies.
• Join a highly motivated team at a time of rapid growth and exciting scale initiatives.

Skills and Requirements

• Experience training/onboarding.
• 3–5+ years of Client Success Management or Onboarding Manager experience.
• Start-up experience.
• Strong performance management skills.
• Adept at project management.
• Comfortable in fast-paced, ambiguous environments without comprehensive structure or defined roles/responsibilities.
• Proactive, with a bias to action, filling opportunities and gaps.
• Implementation experience preferred but not required.

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