Job Description

Must Haves:

• 4 + years of Experience working in a Collections Call Center reconciling delinquent accounts
• 2+ years of experience working within a high volume call center with both inbound & outbound calls
• Excellent written and verbal communication skills and must be comfortable in heavy phone support role
• Must be reliable and available to work onsite in North Phoenix
• Must be able to work 2 Saturdays per month and be able to work a 9AM-5PM & 10:30AM-7PM shift

Day-2-Day:

A client in Phoenix, AZ is looking for a Collection Agent to join their team. This team is responsible to collect funds from delinquent accounts. The money given to members are credit cards loans, home equity lines of credit, savings accounts that are over drawn, etc. Responsibilities of this individual are shown below:

• Will conduct Inbound and Outbound calls and will speak with about 40 members per day
• Will understand what the member’s needs are and provide solutions to help improve the member’s financial security
• Contacting members by telephone to negotiate debt recovery
• Negotiate settlements to receive payment on percentages of loans

SCHEDULE:

First 8 weeks, Training will be from 7AM- 4PM ONSITE Monday- Friday with an hour lunch break

THEN there will be two shift schedules, every candidate must be flexible for both (these will be assigned on a first come first serve basis)

9AM-5PM Monday- Thursday with either a Friday or Saturday shift (Friday or Saturday would be working from home)

10AM- 7PM Monday- Thursday with either a Friday or Saturday shift (Friday or Saturday would be working from home)

Every candidate must be able to work at LEAST 2 Saturdays a month!

Compensation:

$18/hrto $20/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

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