Job Description

***CUSTOMER SERVICE EXPERIENCE IS A MUST***

We are looking for a Customer Support Intern to assist the DTC eCommerce operations team at Free Country with customer service, marketing and social media projects among other key responsibilities.

Reporting directly to the Customer Support Manager, this role will have the opportunity to learn across two pivotal parts of the eCommerce business: our customer support area and marketing.

You will have a unique approach to learning from both areas, in order to get a full understanding of the business.

The ideal candidate can work independently, thrive in a fast-paced, ‘entrepreneurial’ environment, pay special attention to detail, and take on several projects at the same time.

Key Areas of Responsibility:

• 80% of time - Customer Support: help customers from our website, primarily via phone , but also through email and live chat regarding their online orders, product information, returns, product warranty, etc.
• 10% - Influencer Marketing: communicate with influencers and coordinate product samples, identify, and recruit new influencers, etc.
• 5% - Product Samples: support handling and organizing the product samples for in-house and in-location photo shoots.
• 5% - Assistance during in-house photo shoots: support the team during in-house photo shoots.

You are:

• Currently enrolled in an undergraduate or graduate program, or <2 years out of school, ideally in marketing, business administration or a related field.
• At least 1+ year of cumulative internship experience in a similar role using customer service platforms.
• Independent but reliable when it comes to hitting deadlines and juggling multiple projects.
• Extremely organized and self-motivated to complete assigned tasks, anticipate next steps without direction, evaluate blind spots and exceed expectations.
• Strong soft skills such as patience, active listening, empathy, and positive attitude.

This is an in-office role in our New York Office, maximum 29 hours per week. $20 per hour.

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