Customer Service Representative (JOB ID 1504) Job at OneSparQ, Cleveland, OH

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  • OneSparQ
  • Cleveland, OH

Job Description

OneSparQ is looking for a Customer Service Representative in Cleveland, OH.

Required Skills:

  • 3+ years of customer service experience
  • High school diploma
  • Experience working in a team environment

Additional Skills (not required):

  • Packaging experience (film, tape, adhesives)
  • Experience using a CRM
  • Customer service experience in a manufacturing environment

Responsibilities:

  • Process and manage customer orders from receipt to delivery, ensuring accuracy and timely fulfillment
  • Communicate order status, delays, or changes to customers proactively
  • Handle product inquiries, providing detailed information about product specifications, availability, and pricing
  • Coordinate with production team to confirm lead times and shipping schedules
  • Respond to and resolve customer complaints regarding product quality, delivery issues, or incorrect orders

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