Customer Service Representatives Job at AP Professionals, Rochester, NY

WXgrU2VPUE9lQXFoeWV4dlh6THJ3UzkzNFE9PQ==
  • AP Professionals
  • Rochester, NY

Job Description

Excellent opportunities for experienced call center customer service representatives! We are currently working with a westside organization looking to add multiple people to their Call Center staff. The customer service representative plays a crucial role in the organization by directly interacting with customers, ensuring exceptional customer service, and fostering positive interactions with all callers. This service provider is well-known in the Rochester area! The ideal candidate will have a strong customer service background and a proven track record of longevity with prior employers, reflecting reliability and dedication. They are open every day of the week but the current openings are : Mon-Fri 12 pm- 9 pm, Friday-Tuesday 7:30 am -4:30 pm, Tuesday - Saturday 10 am - 7 pm

The pre-employment requirements are a background, alcohol, and drug test. This position is on site with no opportunity for remote or hybrid.

Responsibilities

  • Answer or make calls to clients to learn about and address their needs, concerns, or other questions about products or services.
  • Respond efficiently and accurately, engaging in active listening to callers to provide assistance while helping them feel supported and valued.
  • Schedule or update appointments in the computer system.
  • Document clear and concise notes in clients’ profiles in order to communicate precisely to the technicians and technical leadership team.
  • Understand and strive to meet Contact Center metrics while providing excellent customer service.

Education

  • High school diploma or equivalent required

Experience

  • Minimum of 1 year of customer service experience in a call center environment (no retail or hospitality customer service)

Knowledge, Skills, Abilities, and Other Characteristics

  • Excellent listening skills
  • Strong communication skills
  • Ability to document each call quickly and accurately in the system
  • Personable and empathetic demeanor
  • Able to utilize various software programs

Job Tags

Remote work, Saturday,

Similar Jobs

Pocketbook Agency

Personal Assistant to Founder Job at Pocketbook Agency

 ...household operations, and ensure the Founders home and lifestyle run seamlessly. The...  ...trustworthy, flexible, and comfortable working in a dynamic, high-touch environment,...  ...dog. Bilingual fluency in English and Spanish is required. Responsibilities: Manage... 

Tenet Healthcare

OB/GYN Opportunity with Established Private Practice in Sunny Arizona Job at Tenet Healthcare

 ...Clinic volume: Approx. 25 patients/day ~ Advanced Equipment: Top-tier ultrasound machines and in-office imaging resources ~ Full...  ...public and private options) Scenic hiking trails, championship golf, and outdoor adventures Professional sports, world-class dining... 

RESTORE Hair Restoration and Transplant

Medical Assistant Job at RESTORE Hair Restoration and Transplant

 ...MEDICAL ASSISTANT - Restore Hair, Oak Brook, IL $2,500.00 Sign on Bonus! Join Restore Hair...  ...will train - no prior hair restoration experience needed. As a Medical Assistant you will...  ...Disability insurance ~ Free parking ~ Health insurance ~ Life insurance ~ Paid... 

Guthrie

Housekeeper- Housekeeping- Per Diem Job at Guthrie

 ...waste in accordance with local, state and federal regulations. Provides exceptional service to internal and external customers. Experience No experience required. Education High School Diploma or GED is preferred. Essential Functions 1. Exhibits guiding... 

AiSha LLC

Automotive Mechanic Job at AiSha LLC

Imagine if you were the first hire at Singer, before the world knew their name. Thats where we are now but with the Datsun 240Z. Were a boutique Oakland-based restomod shop building $90k+ S30-series cars that marry classic Japanese style with modern performance...