· Provide second-level technical support for desktop/laptop hardware, software, and peripheral
issues.
· Diagnose and resolve advanced technical issues escalated from the L1 support team.
· Install, configure, and maintain operating systems, software applications, and system updates.
· Perform root cause analysis to identify recurring technical problems and develop solutions.
· Excellent in troubleshooting break/fix issues of windows and mac computers
· Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.
· Collaborate with IT team members on projects, upgrades, and implementations.
· Maintain accurate records of work performed, issues, and resolutions using the company's
ticketing system.
· Provide remote support and troubleshooting for users working from home or in the field.
· Train and mentor junior support technicians as needed.
· Ensure compliance with IT policies, security protocols, and best practices.
· Perform routine maintenance and inspections to ensure optimal performance of equipment
· Build and maintain strong relationships with end users and ensure user satisfaction
Qualifications:
· Associate or bachelor’s degree in information technology, Computer Science, or related
field, or equivalent work experience.
Brand Ambassador Join the NEXT Door & Window Team: Your Path to Success Starts Here! $500 Signing bonus! $250 paid after 90 days of employment, remaining paid after 6 months*****Are you a people-person who thrives in dynamic, fast-paced environments? Do you enjoy ...
...ServiceNow Project Manager/Architect Location: Ashburn, VA (hybrid - must be onsite in Ashburn 3 days per week) Clearance: Must hold an active Top Secret clearance. Overview: InDev is seeking a Senior ServiceNow Project Manager/Architect will serve as a team...
...Transportation Planner 2 onsite 4 days a week- Woodridge, IL Summary Executes and monitors all logistics activities required for the timely and efficient transportation of goods, across multiple modes or areas of the organization, using 3rd party Common Carriers...
...taking a minute to finish our online application.Minimum requirements:QualificationsNo experience, Willing to trainAbility to work within recognized turnaround timesMust have exceptional social skills and the ability to organize simultaneous tasksAbility to...
...We are seeking a detail-oriented Design Room Assistant/ PLM Associate to serve collaborate between design teams and cross-functional departments. This role ensures will update product details within the PLM system and supports the smooth progression within development...