Director - Customer Success (Co-Pay) Job at Doceree, Short Hills, NJ

YlJtUWVPVElld3FvemV4cFh6TG13aWw1NEE9PQ==
  • Doceree
  • Short Hills, NJ

Job Description

Doceree is the leading Global network for HCP-only programmatic messaging , reshaping how pharmaceutical brands and healthcare agencies connect with physicians. Our Award-winning platform offers unprecedented end-to-end targeting and engagement solutions, driven by cutting-edge AI-enabled proprietary technology.

We are a Series B start-up backed by top VCs : Creaegis, Eight Roads Ventures and F-Prime Capital. Our Best Place to Work certifications reflect a dynamic team of individuals driven by an unwavering passion to make a meaningful impact on the world through ground-breaking technology. We are seeking exceptional, ambitious, and multifaceted teammates ready to join us on this thrilling mission. Are you ready to be part of something extraordinary?

What you’ll Do

Co-pay by Doceree is a game-changing solution that enables pharmaceutical brands to seamlessly activate, manage, and optimize their affordability programs directly within the HCP workflow. Powered by the industry’s largest structured database of co-pay and affordability offers, it provides real-time access to savings information at the point of prescription – empowering providers to support patients when it matters most. With a unified view for all stakeholders, Co-pay by Doceree turns affordability into a strategic, measurable lever for brand performance – driving better access, adherence, and patient outcomes.

As the Director – Customer Success (Co-Pay) , you will own relationships with our largest pharma clients, leading the end-to-end execution of brand-direct co-pay programs. From onboarding through activation, performance reporting, and renewals, you’ll play a critical role in ensuring client success and driving business growth.

  • Serve as the primary point of contact for all co-pay program activations , client onboarding , and internal coordination
  • Manage strategic relationships across multiple brands, ensuring alignment, adoption, and satisfaction
  • Deliver performance reporting and insights , turning data into actionable recommendations
  • Partner with Sales to drive renewals , identify upsell opportunities , and expand accounts
  • Collaborate cross-functionally with Product, Engineering, Data, and Strategy teams to ensure flawless execution
  • Oversee onboarding and configuration of new programs on the co-pay platform
  • Champion long-term client retention, engagement, and program expansion

Who You Are

  • 5+ years of experience in Customer Success, Account Management, or Program Management , with direct experience supporting pharmaceutical clients
  • Deep expertise in Patient Access, Support Solutions, and Affordability Messaging – preferably at an Affordability or Hub Services vendor
  • Strong understanding of the pharma commercialization landscape, including co-pay programs, adjudication processes, and hub services
  • Proven ability to manage senior stakeholders and deliver value across the entire program lifecycle
  • Hands-on experience leading complex program implementations , from onboarding to optimization
  • Highly analytical and insights-driven, with strong communication skills to influence both internal and external stakeholders
  • Collaborative , solutions -oriented, and comfortable operating in a fast-paced, cross-functional environment

Benefits

  • Competitive salary and bonus
  • Stellar health care plan options for you and your family (Medical, Dental & Vision)
  • 401K + 4% Matching
  • Generous PTO, vacations & sick leave
  • Extensive paid parental/maternity leave
  • Team events

At Doceree, we know that our Company’s strength lies in the diversity of our employees. Doceree is proud to be an Equal Opportunity Employer and we provide equal employment and advancement opportunities to all individuals, regardless of their race, colour, national origin, religion, sex, parental status, age, disability, genetic information, citizenship status, veteran status, gender identity or expression, transgender status, sexual orientation, marital, family or partnership status, political affiliation or activities, military service, immigration status, or any other status protected under applicable federal, state and local laws. If you have a disability or special need that requires accommodation, please let us know in advance.

Job Tags

Local area,

Similar Jobs

DynPro Inc.

Senior Sap Project Manager Job at DynPro Inc.

 ...Job Title: SAP Project Manager Location: Newark, CA (Onsite) Duration: 6-12+ Months Job Summary: We are seeking a highly experienced SAP Project Manager with a strong background in leading complex SAP transformation initiatives. The primary focus of this engagement... 

Transpire Bio

Manager, Analytical Chemistry- 2nd Shift Job at Transpire Bio

 ...NOTE: This role is for 2nd Shift- 4pm-12am, Monday-Friday. The role is located on-site in Weston, FL. We will consider H1B visa transfer. Position Overview The Manager p rovides subject matter expertise on all topics Analytical Sciences. Provides scientific... 

Brooks Tile Inc

Finisher Job at Brooks Tile Inc

Finisher Direct Supervisor: Team Supervisor, Tile Setter Indirect Supervisor: Genral Manager, Operations Manager, Installation Coordinator JOB SUMMARY: Assists the Tile Setter in the installation of ceramic, mosaic, quarry, porcelain and stone tile in accordance... 

Harry Winston

Armed Security Officer Job at Harry Winston

Job Summary The security officer is responsible for the safety and security of the people, product, property and information of the Company. The primary focus of the security officer is to serve as a deterrent to theft while providing a high level of customer service ...

Pyramid Consulting, Inc

Registered Nurse Manager- Outpatient Oncology Clinic Job at Pyramid Consulting, Inc

 ...Immediate need for a talented Registered Nurse Manager- Outpatient Oncology Clinic. This is a Full time Days Shift opportunity with long-term potential and is located in Austell, Georgia (Onsite). Please review the job description below and contact me ASAP...