Help Desk Technician_Onsite Job at Bee Talent Solutions, Washington DC

YkIyUWRlYkxjZzZweXU5c1hUTG96aWh4Nmc9PQ==
  • Bee Talent Solutions
  • Washington DC

Job Description

Our client is seeking to contract with a highly capable and motivated help desk technician. The role is customer facing, supporting users through technical challenges and assisting with requests for new applications or hardware.

Working on a tiered support team and supported by documented processes and procedures, this role supports the teams designing next generation nuclear technologies. Primarily based out of Bellevue headquarters this role supports both in person and virtual staff requests.

Responsibilities:

  • Utilizing existing and creating new Internal and external knowledge base documents to assist with ticket resolution
  • Active Directory Account maintenance
  • Managing access to internal and external collaboration spaces
  • PC Lifecycle Management
  • Inventory Receiving, & Tracking
  • Fulfil software requests
  • Business travel support
  • Demonstrate and assist with remote access to client’s resources
  • Support users at Bellevue and Everett location.
  • Assisting with onboarding as assigned

Key Qualifications and Skills:

  • Communicate openly and display respect and a desire to foster teamwork.
  • Able to quickly learn and implement new concepts
  • Calm in stressful situations and able to think through those situations to find the best outcome
  • Customer service ability and interpersonal skills
  • Organizational skills
  • Proactive on finding areas within our process that can be improved and making these suggestions to the team
  • Highly adaptable with problem solving
  • The successful candidate will possess a high degree of trust and integrity.
  • Actual position starting level and title will be determined based on assessment of qualifications.

Areas for development include:

  • Supporting customers and clients both in person and remotely
  • Rapid deployment imaging technologies MDT and SCCM
  • Windows 10\11 in a domain-managed environment
  • A general understanding of Office applications, DHCP, DNS, and TCP/IP, and wireless networking, as well as how to troubleshoot them.
  • General understanding of Multi-Factor Authentication methods.
  • A general understanding of modern Information Security principles and practices
  • Experience with a commercial ticketing system JIRA
  • An understanding of desktop and laptop hardware

Job Tags

Contract work, Work at office, Remote work,

Similar Jobs

Veritas Steel LLC

Welder Night Shift and Weekend shift Job at Veritas Steel LLC

 ...their ability, as well as people who enjoy fun and hard work. Ready to leave your legacy? J oin the Veritas Steel team today! Welders employed at Veritas Steel's Palatka location are responsible for performing FCAW & SMAW processes to codes, and standards, including... 

Duolingo

Social Media Community Manager Job at Duolingo

 ...our half a billion (and growing!) learners around the world. About The Role We are seeking a Social Community Manager to help engage with Duolingos social media community. With a large presence on YouTube Shorts, TikTok, and Instagram Reels, we need someone who... 

Pacer Group

Associate Researcher Job at Pacer Group

 ...Job Title: Research Associate Duration: 18 Months Location: Foster City, CA 94404 Job Description: Plan and successfully execute experiments and activities to support formulation and drug product process development work packages including molecular assessment... 

Insight Global

Secret Cleared Security Escort Job at Insight Global

 ...Position Title : Security Escort Location : Boulder, CO Compensation : $20-25/hr Required Skills & Experience Active DoD Secret Clearance Previous physical security experience Attentive, focused, reliable and has good communication skills Ability... 

Golden Shift

Event Assistant - Entry Level Job at Golden Shift

Company Description At Golden Shift, we believe that people's core is shaped by their habits and need for connection. We specialize in creating personable experiences that bridge clients and the public through experiential marketing. Our goal is to seamlessly blend client...