Job Description

About Midea America

Midea America Corp. is a U.S. subsidiary within Midea Group, the Fortune 500 giant known for making life easier for millions around the globe. As the world’s top maker of home appliances, Midea is proud of its 166,000+ employees and presence in 200+ countries, including here in the U.S.

Headquartered in Parsippany, N.J., with an innovation hub in Louisville, Kentucky, Midea America provides practical innovations that surprise and delight, creating moments to cherish at home.

Midea's lineup of appliances - from refrigerators to air conditioners, laundry solutions and floor care - are high quality, reliable, and affordable. By thoughtfully engineering performance, convenience, and design into every product, Midea delivers on the promise of every appliance.

Job Summary

Assist in providing day-to-day container tracking visibility. Ensure shipments get delivered smoothly and timely. The ideal candidate is a problem-solver, an excellent communicator, and is able to juggle multiple tasks simultaneously. This person must be detail-oriented, familiar with import transportation industry and committed to producing quality work, confident meeting tight deadlines, and graceful under pressure.

Job Responsibilities

• Responsible for updating and distributing daily/weekly reports such as the In-transit report and Transit Time Dashboard to provide container tracking visibility to all stakeholders.
• Track and trace inbound ocean containers from when the container ships at origin to empty return and update our internal tracking sheet.
• Communicate with carriers to expedite, divert or transload shipments and approve associated costs.
• Communicate with origin office to ensure customs documents are being sent to Midea’s US customs brokers timely.
• Assist drayage carriers with resolving any delivery issues.
• Follow-up with drayage carriers to provide delivery status in Midea’s transportation management system (TMS).
• Monitor shipments to ensure carriers are picking up and returning empty containers timely to avoid demurrage and per diem.
• Communicate with order management, warehousing, PSI and sales teams to resolve issues and ensure timely delivery of containers to the final destinations.
• Communicate with MAC 3rd party warehouses regarding deliveries, unloading and empty pickups.
• Participate in weekly inbound/warehouse team meetings to proactively prepare for significant changes in inbound volume.
• Enforce KPIs to ensure carriers are picking up and returning empty containers timely.
• File damage claims as needed with our insurance provider and follow through until payment is received.
• Assist logistics finance team in disputing charges with the carriers and provide supporting documentation as requested.
• Adhoc projects as assigned.

Required Qualifications

• Intermediate to advanced Excel skills
• Problem solving, and critical thinking skills.
• Organized, responsible, ability to work independently and as a part of a team
• Able to make quick decisions to resolve issues and minimize accessorial charges.
• 2-3 years of Import Logistics experience

Featured Benefits

• Comprehensive benefit package, to learn more, please visit

Midea America Corp. is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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