L1 Customer Support Agent Job at Goflow, North Bergen, NJ

YUJhWmZlZkFjd09teStocVdqanR3U3QxNUE9PQ==
  • Goflow
  • North Bergen, NJ

Job Description

Join a team that powers some of the fastest-growing e-commerce sellers across 200+ channels.
Goflow | Ridgefield Park, NJ (HQ)
In-house preferred, hybrid/remote options available
About Goflow
Goflow is a cloud-based platform that helps e-commerce sellers scale across Amazon, Walmart, Shopify, eBay, and 200+ other channels. From one dashboard, sellers manage orders, shipping, inventory, listings, purchasing, and analytics — powering growth without the chaos.
Our headquarters is in Ridgefield Park, NJ, where we prefer in-house collaboration. Hybrid and remote arrangements are also available.
The Role
As an L1 Customer Support Agent, you’ll be the first point of contact for sellers who rely on Goflow every day. You’ll troubleshoot issues, guide customers through workflows, and make sure their operations run smoothly.
Key responsibilities:
  • Support customers with order, inventory, and shipping workflows
  • Troubleshoot syncing, stock, and fulfillment issues
  • Assist with carrier integrations (FedEx, UPS, USPS, DHL, 3PLs)
  • Provide product guidance and best practices
  • Log issues and escalate when needed
What We’re Looking For
  • 2+ years in technical support, customer service, or e-commerce ops
  • Familiarity with OMS, IMS, and shipping workflows
  • Knowledge of marketplaces (Amazon, Walmart, Shopify, eBay)
  • Excellent written communication (chat/email support)
  • Strong troubleshooting and problem-solving skills
  • Coachable, curious, and eager to learn
  • Intercom experience (FinAI, automations) a plus
Why Join Us
  • Competitive salary + performance incentives
  • Benefits + 401(k) with company contributions
  • Additional perks and benefits
  • A culture built on learning, collaboration, and customer success
If this role excites you, we’d love to hear from you. Apply today.

Job Tags

Similar Jobs

Monument Staffing

Administrative Assistant Job at Monument Staffing

 ...clinical support to a medical professional. This is an excellent opportunity for an entry-level professional eager to work in a fast-paced, patient-centered environment and grow within the healthcare field. Key Responsibilities: Manage the medical professionals clinic... 

BayMark Health Services

Per Diem Nurse Practitioner/Physician Assistant Job at BayMark Health Services

 ...are dedicated to providing cutting-edge addiction treatment and comprehensive care. We are currently seeking a Per Diem Nurse Practitioner or Physician Assistant to join our dynamic team. This role is crucial in implementing patient care in our medication-assisted... 

Gypsum Consulting

Account Manager Entry Level Job at Gypsum Consulting

 ...Account Manager | Entry Level Whether you are looking for a new job, more experience, more...  ...sales, marketing, customer service, and business development. This position is ideal for...  ...oriented Student mentality Bachelors Degree preferred Customer service,... 

BRIA

Nurse Supervisor (LPN) Job at BRIA

 ...with a focus on work-life balance. Our nursing homes offer a compassionate care environment, empowering you. Nurse Supervisor (LPN) Benefits: ~ PTO package and paid holidays ~ Employee rewards program ~ Growth from within ~ Sign-on bonus*~ Next day pay available... 

Shelgin Partners Recruiting Agency

Practice Success Manager - Medical Aesthetics Opportunity Job at Shelgin Partners Recruiting Agency

 ...Practice Success Manager Medical Aesthetics Opportunity Our client sells body sculpting laser equipment to dermatologists, plastic surgeons, and med spasand theyve just launched two new products. Were hiring a Practice Success Manager to support existing...