Job Description

Program Support & Coordination

Tasks may include:

· Data entry of transactions and supporting documentation in a timely manner and within established quality metrics

· Downloading and verifying data from online tool

· Fielding and logging telephone calls from customers, contractors, and other program participants

· Support the training of the participating distributors, customers, and contractors

· Creating and maintaining electronic forms and spreadsheets

· Project management support

· Database management

· Assisting with receptionist duties as necessary, including greeting visitors, receiving packages, managing mail, ordering, and placing replacement kitchen items

· Manage the email Inbox daily

o Read and respond to incoming email

o Compose outgoing email communication

o Organize all email communication

· Project follow ups

o Project Coordinator may follow up with project contacts on a regular basis to verify transactions, amounts, and other information

o Will have to use critical thinking skills to interact and follow up with customers

o Strong organizational skills

o Perform tasks timely and effectively

o Follow up on missing items in a timely manner

· Other PC responsibilities

o Answer phones and be able to troubleshoot incoming calls

o Use PM tools to log voicemails and follow up to ensure tasks are done

o Cover for other team members when they are absent (they will do the same for you)

· Processes

o Follow all processes as trained and directed

o Document all processes in Desktop Work Instructions and Job Aids

o Identify gaps in processes and fill them and notify Lead of activities (ie. continuous improvement)

· Communication

o Communicate mutual understanding

o Clarify Scope, Schedule, Time for delegated tasks

o Respond to email in a timely manner

o Use all systems effectively; Teams, Sharepoint, Outlook, Monday.com, eTrack, Salesforce, DocuSign, etc.

· Any other tasks as requested; this position is a team player and a hub of the office

Qualifications:

·At least five years’ experience in administrative services.

·A four-year degree is preferred

·Previous experience with energy efficiency or rebate programs, and renewable energy a plus

·Excellent communication (both verbal and written), customer service /phone, organization, and grammar skills are essential.

·Intermediate+ level in MS Word, Excel, PowerPoint, and Access is required

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