Remote Customer Experience Coordinator- Email, Chat, Call Job at Essence Journey, Florida, FL

YVJtWWUrWElld3lreU9WdFZEbnN6aTkyNVE9PQ==
  • Essence Journey
  • Florida, FL

Job Description

Job Summary

We are seeking a detail-oriented, client-focused Remote Customer Experience Coordinator to join our virtual support team. In this role, you will work closely with clients via email, chat, and phone, helping them navigate services, confirm details, and provide tailored guidance based on their needs. You will play a key role in coordinating experiences, clarifying options, and ensuring every step of the journey is smooth from start to finish. If you enjoy helping others, solving problems, and supporting seamless planning, this is the perfect opportunity to grow in a dynamic remote environment.


Requirements

  • Must be 18 years of age or older
  • Prior experience in customer service, hospitality, or remote support roles is preferred
  • Excellent written and verbal communication skills
  • Strong organizational and multitasking abilities in a remote setting
  • Tech-savvy and comfortable using email, chat, and other virtual tools for daily communication
  • Must have a reliable internet connection

Key Responsibilities

  • Communicate with clients via email, chat, and phone to provide timely, helpful, and accurate assistance
  • Help clients review and finalize key details such as booking confirmations, service timelines, and itinerary support
  • Deliver clear guidance by identifying client needs and walking them through the best available options
  • Maintain up-to-date records of interactions and updates within internal systems
  • Collaborate with internal teams to help resolve escalated or complex situations professionally
  • Ensure a smooth and satisfying client experience through proactive follow-up and support

    Work Schedule & Benefits

    • 100% remote role with flexible scheduling options
    • Daily pay option available
    • Access to exclusive employee perks, including discounted rates on lifestyle, wellness, and occasional travel experiences
    • Supportive, growth-focused team environment
    • Ongoing training, coaching, and professional development

    Equal Opportunity

    We celebrate diversity and are committed to creating an inclusive environment for all team members. All qualified applicants will be considered without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, or disability.

Job Tags

Remote job, Daily paid, Flexible hours,

Similar Jobs

ZARA

Visual Merchandiser Job at ZARA

 ...attract the customer's vision, through analysis and merchandising. Additionally, you will be responsible for the general image of your store and adaptation of the layout according to the customer profile. Works closely with the Department Manager to identify and develop... 

International SOS Government Medical Services

Vascular Surgeon Job at International SOS Government Medical Services

 ...services outlined below: International SOS Government Medical Serivces, Inc.is looking for an individual who is an experienced Vascular Surgeon to diagnose and treat diseases affecting the vascular system, including arteries, veins, and lymphatic vessels. This role... 

Daley And Associates, LLC

Global Events Manager - 27186 Job at Daley And Associates, LLC

 ...Global Events Manager to join a highly successful international organization located in Boston, MA. The Global Events Manager will be...  ...to detail and organizational skills. ~ High-level of professionalism and discretion with confidential matters. ~ Proactive, self... 

Current Events Dayton

Entry-Level Promotions Assistant Job at Current Events Dayton

 ...different. Were on the lookout for someone who wants to dive into the world of promotions and retail events no rsum full of experience required. If you can bring energy, curiosity, and a willingness to learn, youll have everything you need to get started. So... 

TOP Group - Japanese Recruiting Agency

Inside Sales Representative Job at TOP Group - Japanese Recruiting Agency

 ...Our client is seeking a detail-oriented and collaborative Inside Sales Representative to support our sales and customer service operations. Job Title: Inside Sales Representative Location: Solana Beach, CA - Hybrid 3 days on site Job Type: Full-Time Direct...