Job Description

Title: Technical Support Specialist

Location: Miami Beach, FL 33139

• Onsite 5 days per week – they will pay for parking in their garage
• 9am-6pm

Duration: 3 month contract to hire – possible conversions earlier (performance based)

• HOURS – 9am to 6pm EST

PR: $24-$30/hr

Perm Salary: $60-80K

Desired Skills and Experience:

• 3 years of experience in IT support or a related technical role.
• Strong experience with ITSM and ITIL
• Experience supporting Network Infrastructure
• Experience with Device/Inventory Management
• Experience with Active Directory and local server management
• Excellent communication and problem-solving skills.
• Ability to thrive in a startup culture—flexible, proactive, and resourceful.

Pluses:

• Technical Certifications
• Experience in creative industries (film, animation, gaming).
• Experience setting up servers
• Familiarity with remote support tools and ticketing systems.

Day-to-day:

Insight Global is seeking a Technical Support Specialist for a start-up, digital content studio client of ours. They intersect storytelling and technology, creating cutting-edge films, animations, and video games. They are passionate, creative, and driven by innovation. As they scale, they are looking for a Technical Support Specialist who thrives in dynamic environments and is excited to support their creative operations. This position will be on site five days a week in Miami Beach, FL.

You will be the go-to expert for IT support across our team. You’ll ensure our systems run smoothly, troubleshoot issues, and empower our creatives to focus on what they do best. This role is ideal for someone who enjoys autonomy, problem-solving, and working in a fast-paced, creative environment.

Key Responsibilities

• Provide hands-on technical support for Mac desktops and laptops.
• Troubleshoot and resolve issues related to Google Workspace (Drive, Gmail, Docs, Sheets, etc.).
• Manage user accounts, permissions, and system configurations.
• Maintain and support hardware, software, and network systems.
• Document technical processes and create user-friendly guides.
• Collaborate with cross-functional teams to identify and resolve IT challenges.
• Proactively monitor systems and suggest improvements.

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