Call Center Manager Job at ____________________________________________, Plano, TX

YmhpUmRlTEllZ09oeisxdVhqbm54Q3B3NHc9PQ==
  • ____________________________________________
  • Plano, TX

Job Description

Position Overview

  • The Program Manager position requires a highly detail oriented, accurate, customer service focused, organized individual who will be responsible for managing the day to day activity of a high profile customer account. This includes ensuring profitability of the programs, constant client interaction, growing the account and communicating directly with the management teams for inbound and outbound agents.

Requirements

  • Establish a trusted partner relationship with the client services team and the assigned client management teams
  • Daily tactical management of the account activity
  • Front line liaison between account management and operations
  • Provide clear and concise documentation of all tactical account management activity including daily, weekly and monthly metrics for the client
  • Monitor program activity to ensure processes, procedures and client commitments are being followed and achieved
  • Identify solutions for best practices, new technologies, and improved performance
  • Manage escalated issues from initial observation through communication of resolution
  • Coordinates with internal departments such as Operations, Training, Quality, and Work Force Management to meet client expectations and requirements
  • Present Quarterly Business Reviews to Harte Hanks and client senior staff members
  • Must have experience interacting/collaborating with BPO/vendors
  • Experience managing multiple accounts or complex accounts
  • Position onsite in Plano TX, must be available to commute

What We Offer:

  • Group Health and Wellness (Medical, Dental, and Vision)
  • Health Savings Account (HSA)
  • Educational Assistance
  • Voluntary plans, including critical illness, accident, and hospitalization
  • 401k plan with Company Match and Roth contributions | Immediate vesting
  • Pet Insurance, free legal services, employee discount programs, and more…

Equal Opportunity Employer/M/F/H/V

Job Tags

Immediate start,

Similar Jobs

Insight Global

Collections Specialist Job at Insight Global

 ...Must Haves: ~4 + years of Experience working in a Collections Call Center reconciling delinquent...  ...given to members are credit cards loans, home equity lines of credit, savings accounts...  ...payment on percentages of loans SCHEDULE: First 8 weeks, Training will be from... 

Merola Tile Distributors of America

Warehouse Associate Job at Merola Tile Distributors of America

*When applying, please submit your most recent contact information. * Role and Responsibilities Process, package, and ship orders accurately while meeting company packing standards. Pick and pack materials to fulfill customer orders rapidly and accurately. Organize...

Kelly Science, Engineering, Technology & Telecom

Laboratory Technician Job at Kelly Science, Engineering, Technology & Telecom

Great opportunity for recent grads, early career professionals, or those looking to expand their skillset in the biotech industry. Hiring multiple entry and mid level science professionals. The Lab Technician will produce various DNA and plasmid products, focusing on...

Oldcastle Infrastructure

Welder/Maintenance Job at Oldcastle Infrastructure

 ...required specifications in a manufacturing organization, including welder, torch, plasma. Assemble or fabricate mechanical parts, pieces...  ...and products Prefer candidate with stick, mig, and tig experience Utilize handheld tools such as a handheld grinder, band saws... 

Arvato

Director of Human Resources Job at Arvato

 ...The Director of HR Operations Integration is responsible for multi-company post-acquisition integration activities such as aligning HR policies and practices, ensuring smooth transition for employees, and maintaining compliance with federal, state, and local legal...