Job Description

Forum Health is a nationwide network of medical providers and offices specializing in precision integrative and functional medical services. We are looking to hire a Medical Office Manager for our Rochester Hills and Clarkston, MI offices to help support the day-to-day operations of both locations.

The Medical Office Manager position is a critical role for the medical practice. This position supports a wide range of human resource functions by providing front-line response, oversight of daily non-clinical practice operations, and the patient flow of the designated practices.

The Medical Office Manager engages in leadership decisions to ensure the continued delivery of high-quality patient care and engagement while maintaining a state of profitability and growth, and compliance with governmental regulations and company policies

Duties and responsibilities include the followi ng . Other duties may be assigned.

• Responsible for the financial management and financial performance of the medical practice to maintain a state of profitability and growth
• Responsible for the day-to-day operations of the medical practice.
• Supervises and ensures adherence to Company culture, policies, procedures, and standards regarding quality assurance, customer service, registration, financial counseling, productivity, confidentiality, data entry, record retention, charting, billing and collection, cash posting, and the physical facility.
• Maintains efficient patient care flow through a team approach by planning and implementing customer and staff scheduling in conjunction with clinical staff leadership.
• Oversees appropriate scheduling of customer visits and smooth, efficient clinic flow to maintain financial integrity and stability of the practice operation.
• Accountable for internal and external customer service, including troubleshooting when there is a complaint, and proactive process improvement address.
• Develops and maintains productive relationships through effective and timely communication.
• Responsible for holding staff accountable for data accuracy and productivity, efficient workflow, measuring indicators and analyzing processes to improve practice performance.
• Assists in the recruitment, onboarding, performance evaluation, and offboarding process of staff to build and maintain a high-performing team.
• Supervises inventory, ordering and control of all medication, supplies, and equipment needed to deliver practice services.
• Ensures compliance with all federal, state and local regulations related to the operations of the medical practice.
• Ensures compliance with HIPAA, OSHA, labor laws, and confidentiality policies in dealing with customers and staff.
• Coordinates internal and external meetings and conference attendance.
• Analyzes data from practice to evaluate for trends in growth and productivity.
• Recommends and develops new approaches, policies, and procedures to continually improve the efficiency of the practice and the services performed.
• Travel as needed to meet business objectives (estimated travel up to 15%).

Requirements Education/Experience:

• Bachelor’s degree in health care administration, business administration, or a related field
• Minimum of 5 years of experience, 2 years in a supervisory or management position, and excellent communication and people skills.
• Medical office management: 3 years (Preferred)
• Front office: 3 years (Preferred)
• Preference will go to candidates with over 6 years of experience, knowledge, and experience in all aspects of billing, regulations related to Medicare, Medicaid, commercial insurance, and HIPAA and labor law.
• A passion for customer service and living a life dedicated to health & wellness a plus.
• Applicant must be authorized to work in the United States without the need for sponsorship now or in the future.

Compensation & Benefits

• Salary : The annual base salary range for this position is $65,000 - $75,000. Annual base salary range placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and or licensures.
• Location: Onsite, Monday to Fr i day
• Benefits: 401(k), 401(k) matching, Health Insurance, Dental Insurance, Life Insurance, Vision Insurance, Paid Time Off
• Visa Sponsors hip: Applicant must be authorized to work in the United States without the need for sponsorship now or in the future.

Why Forum Health?

A Mission-Driven Culture:

We’re redefining what personalized, integrative care looks like—and that starts with taking care of our people. We believe in empowering teams, cultivating connections, and making a lasting impact.

Wellbeing & Benefits:

Forum Health offers a competitive compensation package, PTO, and a growing suite of benefits that support your health, career, and life, including medical, dental, vision, 401(k), and more.

Growth & Development:

We’re a place where people come to grow. You’ll have opportunities for mentorship, feedback, stretch assignments, and professional development that support your long-term care

er path.Forum Health is proud to be an Equal Opportunity Employer. We’re committed to building a diverse and inclusive workplace where everyone belongs, and we welcome applicants of all backgrounds, experiences, and persp ectives.

*Unsolicited resumes from vendors/agencies will not be considered and will become the property of Forum Health*

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