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Job Title: Nurse Practitioner or Physician Assistant - GoFollowUp - Per Diem
Pay Rate : $60/hr.
Job Summary
At GoHealth Urgent Care, we place the needs of our patients first - by providing an effortless patient experience, a welcoming culture of care and seamless integration with market-leading health systems and our communities.
The GoFollowUp NP or PA answers incoming calls from patients/customers and conducts outreach to patients to relay details on patient visit. Responsible for answering inquiries and questions, handles complaints, troubleshoots problems and provides information for patients/customers.
Job Requirements
Education
Graduate from and accredited Nurse Practitioner or Physician Assistant program.
Work Experience
3+ years of clinical practice experience required.
Emergency Medicine/Urgent Care preferred.
Previous exposure and awareness on how to deliver lab results to our patients.
Required Licenses/Certifications
Active Nurse Practitioner or Physician Assistant State License
Additional Knowledge, Skills and Abilities Required
Proficient in relevant computer applications/electronic medical records
Ability to type quickly, basic computer knowledge
Proficient in Microsoft Word and Excel
Detail oriented, able to rely on experience and judgment to perform a variety of tasks
Exceptional written and verbal communication skills
Able to interact and treat all persons with fairness, respect and sensitivity to cultural/social differences
Experience with electronic medical records
Required language proficiency
Knowledge of administration and clerical processes
Knowledge of call center telephony and technology
Core Competencies:
Collaboration: Takes ownership for collectively establishing productive partnerships and relationships and seek to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront.
Innovation: Consistently uses good judgment, applying creativity to overcome obstacles and increasing effectiveness and efficiency through process and other forms of innovation.
Diversity and Inclusion: Fosters diversity and inclusion, to be able to better understand team members, our customers and partners. Engages the strengths and talents of each GoHealth team member, creating an environment of involvement, respect and connection where the richness of ideas, backgrounds and perspectives are harnessed.
Integrity: Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients, partners and fellow team members, deeply engaging in the business. Makes decisions, with a focus on doing the right thing; treats team members, our customers, partners and vendors with dignity, consideration, open-mindedness and respect.
Accountability: Always shows initiative, demonstrates a bias to action and gets things done. Actively accepts responsibility for diverse roles, obligations and actions that positively influence patient and customer outcomes, our partnerships and the healthcare needs of our communities
Essential Functions:
Essential functions are those tasks, duties and responsibilities that comprise the means of accomplishing the job’s purpose and objectives. Essential functions are critical or fundamental to the performance of the job. They are the major functions for which the person in the job is held accountable. The following are the essential functions of the job.
Responsible for reviewing and managing patient results for various labs and imaging.
Responsible for relaying results and care plan to patients, explaining results and answering questions from patients
Respond to escalated questions and concerns as needed.
Respond to patient inquiries both telephonically and by email regarding patient visit and follow up.
Identify and prioritize patient needs
Responsible for outreach for patient follow-up.
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All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business.
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