Job Description

Production & Compliance Manager

Location: Palm Beach Gardens, FL (In Office)

Reports To: Sr Director of Franchise Development

Department: Franchise Development

Position Summary

Midas is seeking an energetic, resilient, and passionate project and compliance manager with strong organizational skills to join our rapidly expanding Franchise Development team. We are specifically seeking a seasoned professional who can balance franchisee and franchisor expectations, while enabling quick and efficient store openings. The Production and Compliance Manager role is focused on our store opening process, including transactional, operational, and legal aspects required to stay compliant, while providing a seamless and favorable customer experience. This role works closely with franchisees, operations, administrators, and sales team to create, maintain, and innovate a series of world class processes that enable efficient scale.

Key Responsibilities

• Collaboration – this role is required to effectively collaborate with internal operations, field operations, franchisees, sales team, and external parties – including but not limited to Internal/External Legal Counsel, Marketing, FP&A and Systems contractors
• Create and proactively maintain Store Opening processes with Service Level Agreements (SLAs) for all tasks – to be maintained within the technology framework, as well as an SOP manual
• Directly lead a team of transaction and contract managers who are cross-trained and can balance urgency and risk mitigation
• Exceed aggressive Store Opening goals by creating and consistently delivering a results and solutions-based approach
• Reduce time required to open a new store, and build predictability into Store Opening dates to enable teams to deliver stores that are ready to delight customers upon opening
• Create and maintain a sense of urgency, directly influencing a culture of customer excellence and support for our franchisees
• Understanding of state and federal laws concerning franchise sales and disclosures including Franchise Disclosure Documents (FDD)
• Experience with CRM and Project Management initiation, implementation and execution (ex. FranConnect). Possess the technical skills to navigate, populate, and utilize.Further, being able to build, maintain, and improve current infrastructure.
• Lead candidates through a complex, multi-stage process to open a new store
• Be a primary point of contact for franchisees post site selection and work with internal departments to complete store openings
• Maintain strict compliance with all state and federal franchise sales and disclosure laws
• Timely and professionally respond to all stakeholders
• Available for limited travel as required, could include weekends
• Aptitude to work in a self-directed, fast paced environment and take direction
• Strong presentation skills, including public speaking
• Other duties as assigned

Qualifications

• Bachelor’s degree preferred, but not required
• Prefer a minimum of 5+ years of experience in high growth franchise system, leading a team
• Proven team player with verifiable results
• Ability to collaborate and influence interdepartmental stakeholders
• Negotiation skills with a mindset to create “win-win” outcomes
• Understanding of the difference between productivity and activity, and ability to create productivity that support both the franchisor and franchisee
• Must be able to work well under pressure and handle multiple tasks at one time
• Deliver impeccable customer service with tenacious follow up skills
• Foster and maintain a high level of professional courtesy and integrity
• Exhibit strong business acumen
• Experience with CRM and Project Management tools
• Exceptional Microsoft office skills – including building and presenting in PowerPoint
• Bi-lingual language skills are a plus

Why Join Midas?

At Midas, we’re more than just a car care brand, we’re a community of entrepreneurs, innovators, and customer champions. Join us in shaping the future of automotive service through smart growth and strategic real estate leadership.

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