Job Description

Title: Program Support Specialist - Public Entity Insurance Programs

Location: Walnut Creek, CA (hybrid- in office 2 days per week)

Pay: $36/hr.

Type: Temp to Hire

This position is part of the Program division, which focuses on servicing specialized public sector groups. As a Program Support Specialist, you'll collaborate with the Account Management team to assist with onboarding new groups, managing renewals, coordinating marketing efforts, and providing essential technical and administrative support.

This role would be great for someone who has exposure or some experience in insurance or employee benefits and is looking to continue growing their career! This role will provide training and the opportunity to learn and support others.

Key Responsibilities:

Assist with onboarding new clients by collecting, verifying, and organizing required data

Review and coordinate updates to annual benefit summaries and Summary of Benefits and Coverage (SBCs)

Maintain detailed tracking systems for member renewals, plan modifications, and other updates

Ensure all final documentation is accurate and submitted promptly

Liaise with insurance carriers to update open enrollment materials

Contribute to marketing initiatives and campaign execution

Draft and distribute annual member notices

Help manage and update content on the Program Portal

Collaborate with account teams to align on renewal strategies

Facilitate communication and coordination across service teams

Support ongoing client maintenance projects on a monthly or quarterly basis

Assist with compiling and distributing Program-level reports

Qualifications:

Bachelor's degree or equivalent experience

1-2 years of relevant professional experience

Willingness to obtain insurance license within 90 days of conversion

Commitment to maintaining Continuing Education requirements for license renewal

Skills & Competencies:

Strong verbal and written communication abilities

Effective time management and organizational skills

Customer-focused with excellent listening and phone etiquette

Team-oriented with the ability to work independently when needed

Capable of managing multiple priorities and deadlines

Comfortable working in a fast-paced, evolving environment

Desired Skills and Experience

Client Onboarding
Public Sector Insurance Programs
Benefits Administration
Summary of Benefits and Coverage (SBC)
Renewal Coordination
Marketing Support
Insurance Documentation
Carrier Liaison
Program Reporting
Portal Content Management
Team Collaboration
Customer Service
Time Management
Organizational Skills
Verbal and Written Communication
Multi-tasking
Fast-paced Environment Adaptability
Insurance Licensing (Required within 90 days)

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Job Tags

Temporary work, Work at office, Local area, 2 days per week,

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